Privacy Policy

1. Introduction

Citizens Bank is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our banking services.

2. Information We Collect

2.1 Personal Information

We collect information that identifies you personally, including:

Name, address, and contact information
Date of birth and identification numbers
Financial information (account numbers, transaction history)
Employment and income information
Government-issued identification documents

2.2 Usage Information

We automatically collect certain information when you use our services:

IP address and device information
Browser type and operating system
Pages visited and time spent on our website
Transaction patterns and banking habits

3. How We Use Your Information

We use your information to:

Provide banking services and process transactions
Verify your identity and prevent fraud
Comply with legal and regulatory requirements
Improve our products and services
Communicate with you about your account
Send marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 When We Share Information

We may share your information:

With your consent
To complete transactions you request
To comply with legal obligations
To protect against fraud or security threats
With service providers who assist our operations

4.2 When We Don't Share Information

We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

5. Data Security

5.1 Security Measures

We employ industry-standard security measures including:

256-bit SSL encryption for online transactions
Multi-factor authentication
Regular security audits and updates
Secure data centers and encrypted storage
Employee training on data protection

                    Your Security is Our Priority: We use bank-grade security measures to protect your information, but remember that no method of transmission over the internet is 100% secure.
                

6. Cookies and Tracking

6.1 What Are Cookies

Cookies are small text files stored on your device that help us provide a better online experience.

6.2 How We Use Cookies

We use cookies to:

Remember your login preferences
Analyze website usage and performance
Provide personalized content and services
Enhance security features

6.3 Cookie Management

You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

7. Your Rights and Choices

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt out of marketing communications
Limit information sharing

To exercise these rights, contact our Data Protection Officer.

8. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by information type and regulatory requirements.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. We encourage you to review this policy regularly.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Data Protection Officer: privacy@citizensbank.com
Customer Service: support@citizensbank.com
Phone: Available through our branch network

Citizen Bank Privacy Policy